Technical Service Expert

3 days ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 7,00,000 - ₹ 12,00,000

Job Title:

Technical Support Service Provider

Role Overview

The Technical Support Service Provider plays a vital role in ensuring customer satisfaction by providing timely and effective technical assistance.

This is an excellent opportunity for individuals who are passionate about delivering exceptional service and are eager to learn and grow with the organization.

  • Key Responsibilities:
  • Provide technical support to customers via phone, email or chat.
  • Troubleshoot and resolve technical issues related to telecom, VoIP, networking and general communication services.
  • Work collaboratively with internal teams to ensure seamless customer experience.
Required Skills and Qualifications

To succeed in this role, you will require:

  • Excellent Communication Skills:
  • A strong listening skillset with the ability to understand and resolve customer issues efficiently.
  • Technical Knowledge:
  • Intermediate to advanced knowledge of computer hardware and software.
  • Operating Systems:
  • Working knowledge of Windows and macOS, as well as mobile operating systems like Android and iOS.
Benefits

We offer a competitive compensation package including:

  • Competitive Salary:
  • Opportunities for career growth and professional development.
  • Flexible Work Arrangements:
  • Professional training and certification programs.
Other Requirements

Additionally, we expect:

  • Adaptability:
  • Ability to work in a fast-paced environment with multiple priorities.
  • Continuous Learning:
  • Commitment to staying up-to-date with the latest technologies and industry trends.

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