Technical Service Expert

3 days ago

Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 6,00,000 - ₹ 12,00,000
Business Support Specialist:

We are seeking a detail-oriented and enthusiastic professional to provide first-level technical support to end-users.


Main Responsibilities:

  • Offer technical assistance via email, forms or telephone
  • Determine and resolve basic technical issues related to Odessa, Platform Tools and API/network connectivity
  • Perform configuration changes in Odessa
  • Elevate complex issues to higher-level support teams or Odessa while ensuring proper documentation of the escalation process
  • Maintain accurate records of user interactions and technical issues in the ticketing system
  • Provide timely follow-up with users to ensure their issues are resolved to their satisfaction
  • Assist with user account management, including password resets and access permissions
  • Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions
  • Participate in training sessions and workshops to enhance technical and customer service skills
  • Collaborate with team members to improve support processes and enhance the overall user experience


Required Skills and Qualifications:

  • Previous experience in a customer service or technical support role is preferred
  • Familiarity with Odessa
  • Strong problem-solving skills and ability to work independently
  • Excellent verbal and written communication skills
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
  • A customer-oriented mindset with a desire to help others

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