Service Expert

4 days ago

Bengaluru, Karnataka, India beBeeServicingExpert Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title:

Servicing Expert

About the Role:

We are seeking a highly skilled and experienced Servicing Expert to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:

  • Provide Level 1 Technical support (Voice Support) to customers through various channels such as phone, email, chat.
  • Identify and analyze technical issues reported by customers and troubleshoot problems to determine the root cause.
  • Work towards resolving technical issues by providing step-by-step instructions, guiding customers through solutions, or escalating complex issues to higher-level support teams.
  • Document and maintain records of customer interactions, technical issues, and solutions for future reference.
  • Stay updated on product or service features and updates to effectively assist customers and answer their queries.
  • Communicate technical information in a clear and understandable manner to customers with varying levels of technical expertise.
  • Collaborate with other departments, such as development or product teams, to provide feedback on recurring technical issues and contribute to continuous improvement.
  • Educate customers on the proper use of products or services to prevent future technical issues.
  • Collect and provide feedback from customers to help improve products, services, and support processes.
  • Stay adaptable and keep up to date with new technologies and changes in products or services.

Requirements:

  • A bachelor's degree in a relevant field such as Mechanical, Automobile, Electronics, or a related discipline with min 2 years experience.
  • Strong technical knowledge in Automotive and understanding of the products or services we provide.
  • Proficiency in relevant technologies, tools, and software used in the industry.
  • Excellent communication skills, both verbal and written.
  • Able to work collaboratively with other team members and departments.

Working Hours:

5 Days per week (Mon Friday)

Timing 11:00 AM - 8:30 PM (Variable)

],

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