Technical Support Associate

3 days ago

Rajahmundry, Andhra Pradesh, India beBeeHelpDesk Full time ₹ 10,00,000 - ₹ 15,00,000
About the Position

We are seeking an experienced Help Desk Specialist to provide exceptional technical and general support resolution to clients.

Key Responsibilities:

  • Manage and resolve multiple customer support activities, including incoming calls, chats, emails & tickets.
  • Collaborate with mobile phone carriers & other departments to resolve mobile service-related issues.
  • Maintain adherence to established business rules & policies as dictated by operations documents.
  • Ensure Service Level Agreements (SLAs) and Key Result Areas (KRAs) meet daily, monthly expectations.

What We Offer:

  • Flexible Holiday Policy
  • Hybrid Working Options
  • Life & Medical Insurance
  • Ongoing Skill Development & Certification Reimbursement
  • WiFi-Mobile Bill Reimbursement
  • Employee Well-being Activities

Skill Set & Qualifications:

  • Candidate must be willing to work in 24/7 rotational shifts.
  • Be extremely organized with an appreciation for process documentation.
  • A team player who thrives in a kind and collaborative environment.
  • Ability to quickly learn troubleshooting devices and step-by-step instructions.
  • Identification, prioritization, and resolution of reported problems through various mediums and responsible closure within specified SLA.
  • Work closely with international telecom carriers/service providers to resolve customer requests and incidents.

Application Process:

To apply, kindly share your resume with us.

Interview Process:

Level 1 Operations/Technical Round

Level 2 Operations/Technical Round

Level 3 Operations/Technical Round

HRBP Round - Salary discussion & Cultural fitment check

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