Call Center Training Specialist

12 hours ago

Sonipat Sonepat Hisar Gurgaon Gurugram, India beBeeTrainer Full time US$ 80,000 - US$ 1,20,000
Job Overview

This position is responsible for designing, developing and implementing comprehensive training programs for call center personnel. The ideal candidate will have a strong background in adult education and training, with the ability to create engaging and effective learning experiences.

  • Develops and implements training curricula that meet the needs of call center employees and supervisors.
  • Conducts evaluations and develops new programs to address individual, departmental or company needs.
  • Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
  • Adapts existing programs to suit various audiences.
  • Reviews and updates policy and procedure manuals.
  • Assesses employee training needs and provides feedback to management.
  • Maintains internal department and external class training records.
Required Skills and Qualifications

The following skills and qualifications are required for this position:

  • Bachelor's degree in education, communications or business or the equivalent combination of education, training, or work experience.
  • Knowledge of the products, services and business operations.
  • Project coordination experience preferred.
  • Advanced presentation, interpersonal, time management, and organizational skills.
  • Strong training program design experience.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint.
  • Ability to work both independently and in a team environment.
Preferred Skills and Qualifications

The following skills and qualifications are preferred for this position:

  • 1-year of customer service experience.
  • 1-year experience working in a high-volume call center.
  • Excellent customer service skills that build high levels of customer satisfaction.
What We Offer

We offer a competitive salary and benefits package, including medical, dental and vision insurance, 401(k) plan, and paid time off.

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