Customer Service Training Manager

2 days ago


Hisar Gurgaon Gurugram Sonipat Sonepat, India beBeeTraining Full time US$ 40,000 - US$ 80,000
Job Overview

The primary objective of this role is to deliver comprehensive training programs for call center personnel.

  • Design and develop training materials and curriculum that meet the needs of employees and supervisors.
  • Conduct evaluations and develop new programs to address individual, departmental or company needs.
  • Collaborate with quality assurance and other internal departments to identify new training requirements and/or changes to existing training curriculum.

Responsibilities:

  • Develop and implement training programs that enhance employee skills and knowledge.
  • Conduct presentations and workshops on various topics related to customer service and call center operations.
  • Assess employee training needs and provide feedback to management.

Requirements:

  • Bachelor's degree in education, communications or business or an equivalent combination of education, training, or work experience.
  • Project coordination experience preferred.
  • Advanced presentation, interpersonal, time management, and organizational skills.
  • Strong training program design experience.
  • Excellent verbal and written communication skills.

Preferred Qualifications:

  • 1-year of customer service experience.
  • 1-year experience working in a high-volume call center.
  • Excellent customer service skills that build high levels of customer satisfaction.
What We Offer

Our organization offers a dynamic and supportive work environment that fosters growth and development. As a key member of our team, you will have opportunities to contribute your skills and expertise to drive business results.



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