
Customer Service Training Manager
2 days ago
The primary objective of this role is to deliver comprehensive training programs for call center personnel.
- Design and develop training materials and curriculum that meet the needs of employees and supervisors.
- Conduct evaluations and develop new programs to address individual, departmental or company needs.
- Collaborate with quality assurance and other internal departments to identify new training requirements and/or changes to existing training curriculum.
Responsibilities:
- Develop and implement training programs that enhance employee skills and knowledge.
- Conduct presentations and workshops on various topics related to customer service and call center operations.
- Assess employee training needs and provide feedback to management.
Requirements:
- Bachelor's degree in education, communications or business or an equivalent combination of education, training, or work experience.
- Project coordination experience preferred.
- Advanced presentation, interpersonal, time management, and organizational skills.
- Strong training program design experience.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- 1-year of customer service experience.
- 1-year experience working in a high-volume call center.
- Excellent customer service skills that build high levels of customer satisfaction.
Our organization offers a dynamic and supportive work environment that fosters growth and development. As a key member of our team, you will have opportunities to contribute your skills and expertise to drive business results.
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