Call Center Agent

6 days ago

Gurugram Haryana, India VLCC Wellness International Full time

Job Overview:
As a Call Center Staff member, you will be responsible for handling incoming and outgoing calls in a professional and efficient manner. Your primary goal will be to assist customers or clients with their inquiries, concerns, or requests while maintaining a high level of customer satisfaction. You will be expected to follow established procedures, utilize communication skills, and utilize technological tools to resolve issues and provide information.

**Responsibilities**:
Answer incoming calls promptly and professionally.

Respond to customer inquiries, complaints, and requests in a courteous and timely manner.

Provide accurate information regarding products, services, policies, and procedures.

Handle and resolve customer complaints or issues effectively, escalating to appropriate personnel when necessary.

Perform outbound calls as needed for follow-ups, surveys, or promotions.

Document all interactions, including details of inquiries, comments, complaints, or actions taken, in the appropriate systems or databases.

Utilize computer systems and software effectively to access customer information, process orders, and update records.

Follow scripts and guidelines provided for specific types of calls or situations.

Meet or exceed established performance goals, including call handling metrics, quality standards, and customer satisfaction scores.

Collaborate with team members and supervisors to continuously improve processes and customer service delivery.

Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

Adhere to company policies and procedures, including confidentiality and data security protocols.

Qualifications:
High school diploma or equivalent; additional education or training in customer service is a plus.

Proven experience in a customer service role, preferably in a call center environment.

Excellent verbal communication skills, including active listening and empathy.

Strong interpersonal skills with the ability to remain calm and professional under pressure.

Ability to multitask and prioritize tasks effectively.

Detail-oriented with accurate data entry skills.

Flexibility to work various shifts, including evenings, weekends, and holidays.

Ability to adapt to changes in procedures, policies, or technology.

Positive attitude and willingness to learn and grow in the role.

Bilingual proficiency may be required for certain positions, depending on customer demographics.

Experience with call center software and equipment (e.g., phone systems, headsets) is a plus.

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call center: 1 year (preferred)

**Language**:

- English (required)

  • Agm Call Center

    1 week ago

    Gurugram, Haryana, India Orbitouch Outsourcing Private Limited Full time

    // Urgent hiring for AGM CALL CENTER// Location - Gurgaon sec - 18 Profile - AGM CALL CENTER Experience - 13 +Years Ctc - upto 30 Lpa (depends On interview) Working Days - 6 days Job Responsibilities - To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. -...

  • Call Agent

    15 hours ago

    Gurugram, Haryana, India Florida Flyers Flight Academy, Inc. Full time

    **About the Call Center Representative Position**: We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition...

  • Hindi Call Center- Fresher

    1 week ago

    Gurugram, Haryana, India Nuoma Infracon Private Limited Full time

    Note - AGE LIMIT IS UPTO 32 Years - **Answering incoming calls**: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. - **Resolving customer issues**: They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and...

  • Tellecaller- Call Center

    2 weeks ago

    Gurugram, Haryana, India Think Right Center Full time

    **Think Right, Galleria Towers, Gurgaon** **Job Title: Telecaller - Think Right, Galleria Towers, Gurgaon** **Job Summary**: We are looking for a friendly and enthusiastic **Telecaller** to handle admission inquiries, follow up with leads, and provide information to prospective parents about our playschool programs. **Key Responsibilities**: - Make...

  • Call-center Executive

    6 days ago

    Gurugram, Haryana, India Group of companies Eurasia Full time

    **About Company**: Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth. About the Role As a BPO Call Center Executive, you...

  • Call Center Trainer Ii

    1 week ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 10 - 15% GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going...

  • Call Center Trainer Ii

    15 hours ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft...

  • Call Centre Agent

    2 weeks ago

    Gurugram, Haryana, India Cars24 Services Pvt Ltd Full time

    **Who We Are**: At CARS24, we are transforming the way people buy and sell cars, making the experience seamless, transparent, and hassle-free. Our mission is to innovate the automotive industry while delivering exceptional customer experiences. **What Will You Drive?** - Handle inbound and outbound calls to assist customers with inquiries related to buying,...

  • Call Center Executive

    3 days ago

    Gurugram, Haryana, India AtoZ virtual Full time

    a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring looking for a motivated Business Development Executive (Tamil/Telugu) to drive new client growth. **About the Role** As a BPO Call Center Executive, you will be the first point of contact for our customers and...

  • Call Center Executive

    3 weeks ago

    Gurugram, India Ipsaa Holdings Full time

    Company - Preschool & Daycare Days - 6 Days a week Preference - Female Location - Sector 51, Gurgaon Job summary We're looking for a motivated and experienced Call Center Executive to join our team at Ipsaa Preschool and Daycare. The ideal candidate will have 3-5 years of experience and a passion for working with families and children. You'll be the first...