Call Center Operations Manager

6 days ago

Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Incorporated in 1993, Frankfinn Aviation Services Pvt. Limited has pioneered Soft Skills training in India across industries such as Aviation, Hospitality, Travel, and Customer Service, transforming countless careers. Frankfinn is an approved training partner of NSDC & THSC, and has a unique tie-up with Air India for its 'In-Flight Familiarisation program'. The company has achieved recognition in 'The Limca Book of Records' for the highest placement track records, and has received numerous prestigious awards including the 'Best Institute in Placement' at ASSOCHAM Education Excellence Summit cum Awards 2022. Frankfinn is based in Gurugram and continues to be a leader in skill development and vocational training.

Role Description

This is a full-time on-site role located in Gurugram for a Call Center Operations Manager. The Call Center Operations Manager will be responsible for managing daily operations of the call center, ensuring customer satisfaction, overseeing workforce management, and implementing operational strategies. Key tasks include monitoring performance metrics, conducting regular training sessions, resolving customer issues, and maintaining quality standards. The role requires strong analytical skills to identify trends and improve processes.

Qualifications

  • Proven experience in Contact Center Management and Customer Satisfaction
  • Strong skills in Operations Management and Workforce Management
  • Excellent Analytical Skills for performance monitoring and process improvement
  • Effective leadership and team management abilities
  • Good communication and interpersonal skills
  • Bachelor's degree in Business Administration, Management, or related field
  • Experience in the aviation or service industry is a plus

  • AGM Call CENTER

    2 weeks ago

    Gurgaon, Haryana, India Frankfinn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    • To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical...

  • agm call center

    2 weeks ago

    Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    To look after 700 seats outbound call centre operations and deliver high productivitythrough controlling, monitoring, analyzing & reviewing system.Determines call center operational strategies by conducting needs assessments,performance reviews, capacity planning, and cost/benefit analyses; defining userrequirements; establishing technical specifications,...

  • Call Center Manager

    6 days ago

    Gurgaon, Haryana, India Ourshopee Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring Location: Gurugram Department: Customer Service & Tele sales Company: Our Shopee (India) Experience: 5+ yearsWe're looking for our Call Center - Tele sales Manager to lead and scale our outbound sales team If you're a strategic thinker with a strong track record in tele sales, team leadership, and driving performance — we want to hear from...

  • Call Center Executive

    4 weeks ago

    Gurgaon, Haryana, India Votiko Full time

    Job Title: Call Center Executive - Work from Office - International BPOJob Type: Full-Time | Night ShiftSalary: ₹20,000 to ₹70,000 per month + performance-based incentivesAbout the Job:Votiko is hiring Call Center Executive for our work from office international BPO team. have experience in telecalling work from office, this is your opportunity to join a...

  • Call Center Executive

    6 days ago

    Gurgaon, Haryana, India Ipsaa Holdings Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company - Preschool & DaycareDays - 6 Days a weekPreference - FemaleLocation - Sector 51, GurgaonJob summaryWe're looking for a motivated and experienced Call Center Executive to join our team at Ipsaa Preschool and Daycare. The ideal candidate will have 3-5 years of experience and a passion for working with families and children. You'll be the first point...

  • Analytics & Insights Manager - Marketing Analytics

    6 days ago

    Gurgaon, Haryana, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs an Analytics & Insights Manager, you will drive measurement and analysis that support marketing...

  • InP - Call Center Trainer Senior

    6 days ago

    Gurgaon, Haryana, India FIS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :High School DiplomaTravel Percentage :0%What you will be doing Oversees one or more teams of call center quality assurance representatives who perform quality monitoring for the call centers to ensure completion of tasks and attainment of departmental...

  • Call Center Trainer II

    2 days ago

    Gurgaon, Haryana, India FIS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Education DesiredBachelor of Commerce/BusinessTravel Percentage0%General Duties & ResponsibilitiesConducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills...

  • Tech Process Team Lead

    2 days ago

    Gurgaon, Haryana, India Google Operations Center Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production...

  • Mobilization Senior Specialist

    4 days ago

    Gurgaon, Haryana, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usWe are seeking an experienced and highly motivated Transition lead to join our team in India. This role...