Call Center Trainer II

2 days ago

Gurgaon, Haryana, India FIS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor of Commerce/Business

Travel Percentage
0%

General Duties & Responsibilities

  • Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors
  • Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan
  • May design and develop training materials and curriculum
  • Recommends additional learning materials as appropriate
  • Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program
  • Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum
  • Adapts existing programs to suit various audiences
  • Reviews and updates policy and procedure manuals
  • Assesses employee training needs and provides feedback to management
  • Maintains internal department and external class training records
  • May work with vendors to bring in external training courses
  • Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management
  • Other related duties assigned as needed

Education Requirements
Bachelor's degree in education, communications or business or the equivalent combination of education, training, or work experience.

General Knowledge, Skills & Abilities

  • Knowledge of the company's products, services and business operations
  • Project coordination experience preferred
  • Advanced presentation, interpersonal, time management, and organizational skills
  • Strong training program design experience
  • Excellent verbal and written communication skills
  • Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
  • Ability to work both independently and in a team environment

Fis Job Level Description
Developing level role. Moderate skills with high level of proficiency. Performs the full scope of activities required to conduct new employee orientation and on-going training for call center personnel. May provide guidance and/or mentoring to less experienced Call Center Trainer I. Works under general to limited supervision with latitude for independent judgment. Typically requires a minimum of five years training experience, preferably in a call center or customer service organization. One or more years financial services experience is preferable.

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Call Center Executive

    4 weeks ago

    Gurgaon, Haryana, India Votiko Full time

    Job Title: Call Center Executive - Work from Office - International BPOJob Type: Full-Time | Night ShiftSalary: ₹20,000 to ₹70,000 per month + performance-based incentivesAbout the Job:Votiko is hiring Call Center Executive for our work from office international BPO team. have experience in telecalling work from office, this is your opportunity to join a...

  • AGM Call CENTER

    2 weeks ago

    Gurgaon, Haryana, India Frankfinn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    • To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical...

  • agm call center

    2 weeks ago

    Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    To look after 700 seats outbound call centre operations and deliver high productivitythrough controlling, monitoring, analyzing & reviewing system.Determines call center operational strategies by conducting needs assessments,performance reviews, capacity planning, and cost/benefit analyses; defining userrequirements; establishing technical specifications,...

  • InP - Call Center Trainer Senior

    6 days ago

    Gurgaon, Haryana, India FIS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :High School DiplomaTravel Percentage :0%What you will be doing Oversees one or more teams of call center quality assurance representatives who perform quality monitoring for the call centers to ensure completion of tasks and attainment of departmental...

  • Call Center Executive

    6 days ago

    Gurgaon, Haryana, India Ipsaa Holdings Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company - Preschool & DaycareDays - 6 Days a weekPreference - FemaleLocation - Sector 51, GurgaonJob summaryWe're looking for a motivated and experienced Call Center Executive to join our team at Ipsaa Preschool and Daycare. The ideal candidate will have 3-5 years of experience and a passion for working with families and children. You'll be the first point...

  • Call Center Operations Manager

    6 days ago

    Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionIncorporated in 1993, Frankfinn Aviation Services Pvt. Limited has pioneered Soft Skills training in India across industries such as Aviation, Hospitality, Travel, and Customer Service, transforming countless careers. Frankfinn is an approved training partner of NSDC & THSC, and has a unique tie-up with Air India for its 'In-Flight...

  • Call Center Quality Analyst Ii

    4 weeks ago

    Gurgaon, Haryana, India FIS Full time

    Position Type Full timeType Of Hire Experienced relevant combo of work and education Education Desired Bachelor of Commerce BusinessTravel Percentage 0 About the team This will be a part of Quality teamWhat will you be doing Quality Monitoring Evaluate customer interaction o ensure adherence to company standards and identify areas of improvement...

  • Call Center Manager

    6 days ago

    Gurgaon, Haryana, India Ourshopee Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring Location: Gurugram Department: Customer Service & Tele sales Company: Our Shopee (India) Experience: 5+ yearsWe're looking for our Call Center - Tele sales Manager to lead and scale our outbound sales team If you're a strategic thinker with a strong track record in tele sales, team leadership, and driving performance — we want to hear from...

  • Call Center Executive/Sr. Executive

    4 days ago

    Gurgaon, Haryana, India Aarvy Healthcare Full time ₹ 45,000 - ₹ 55,000 per year

    We are looking for a dedicated Call Center Executive / Senior Executive to provide excellent customer service and manage patient queries efficiently through voice and written platforms. The ideal candidate will maintain empathy and professionalism while handling patient grievances and ensuring timely resolution and escalation as needed.Key...

  • InP - Call Center Supervisor I

    6 days ago

    Gurgaon, Haryana, India FIS Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Associate's DegreeTravel Percentage :0%GENERAL DUTIES & RESPONSIBILITIES Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.Monitors operations to ensure adherence to...