Call Center Manager

• To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical...

Company DescriptionIncorporated in 1993, Frankfinn Aviation Services Pvt. Limited has pioneered Soft Skills training in India across industries such as Aviation, Hospitality, Travel, and Customer Service, transforming countless careers. Frankfinn is an approved training partner of NSDC & THSC, and has a unique tie-up with Air India for its 'In-Flight...

To look after 700 seats outbound call centre operations and deliver high productivitythrough controlling, monitoring, analyzing & reviewing system.Determines call center operational strategies by conducting needs assessments,performance reviews, capacity planning, and cost/benefit analyses; defining userrequirements; establishing technical specifications,...

Job Title: Call Center ExecutiveDepartment: OperationsLocation: Udyog Vihar, GurgaonEmployment Type: Full-timeAbout the Role:We are looking for a Call Center Executive to join our dynamic team and serve as the voice of our organization. The ideal candidate will handle inbound and outbound calls, assist customers with queries, provide information about our...

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Associate's DegreeTravel Percentage :0%What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.Monitors operations to ensure adherence to service level...

Executive- Call CenterCore ResponsibilitiesTo handle both inbound & outbound callsTo educate the people calling about the facilities offered by the Home HealthcareTo transfer the incoming calls to the correct extension.Proper diversion or handling of calls in case the person is not available.To handle emergency codes e.g. code blue, bomb threat.Customer...

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :High School DiplomaTravel Percentage :0%What you will be doing Oversees one or more teams of call center quality assurance representatives who perform quality monitoring for the call centers to ensure completion of tasks and attainment of departmental...

Job Description : Inbound Customer Service / Upselling Interface with customers via inbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and providing best in industry customer service.Roles & Responsibilities:Greet customers in a courteous, friendly, and professional manner using agreed upon...

Job SummaryWe are seeking a seasoned and strategic IT leader to head the IT function for our Call Center Division.This role will be responsible for overseeing and aligning all IT infrastructure, systems, and support services that empower and optimize telesales operations.The ideal candidate must bring deep experience in managing dialer systems, stakeholder...

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Associate's DegreeTravel Percentage :0%GENERAL DUTIES & RESPONSIBILITIES Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.Monitors operations to ensure adherence to...