
Facilities Coordinator
6 hours ago
Reception Manager
Job Summary:This is a dynamic role that involves coordinating front desk operations, managing guest relations and student communications. The successful candidate will be responsible for ensuring smooth day-to-day operations of the hostel and guest accommodation.
Key Responsibilities:- Front Desk & Guest Relations:
- Serve as the primary point of contact for students, parents, visiting faculty and external guests.
- Manage inquiries, provide accurate information and guide visitors accordingly.
- Ensure professional and courteous handling of phone calls, emails and in-person queries.
- Maintain visitor records, appointment schedules and check-in/check-out logs.
- Student Communication & Support:
- Act as a liaison between students and administration for hostel-related queries.
- Address and resolve student complaints related to facilities and services.
- Coordinate with student welfare/administration teams for resolution of issues.
- Visiting Faculty & Guest Accommodation:
- Manage bookings, check-in and check-out process for visiting faculty and institute guests.
- Ensure rooms are well-prepared, clean and meet hospitality standards.
- Address any accommodation-related issues promptly and effectively.
- Property & Facility Management (Building B – Hostel & Guest Accommodation):
- Monitor upkeep, cleanliness and functionality of hostel and guesthouse facilities.
- Coordinate with housekeeping, maintenance and security teams for smooth operations.
- Report property-related issues and ensure timely resolution.
- Maintain records of complaints, repairs and service requests for Building B.
- Administrative Support:
- Manage documentation related to hostel occupancy, guest bookings and complaint registers.
- Assist in preparing periodic reports on student/guest satisfaction and property maintenance, Feedbacks.
- Support institute events by coordinating guest arrivals and accommodation.
- Ensure compliance with institute policies and safety standards.
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