Expert in Client Growth

2 days ago

Noida, Uttar Pradesh, India beBeeSuccess Full time ₹ 60,00,000 - ₹ 1,50,00,000
Client Success Expert

The Client Success Expert is responsible for guaranteeing the success of our clients by fostering trust, driving adoption, satisfaction, and retention.

Key Responsibilities:
  1. Relationship Management: Act as the primary liaison between us and assigned clients, developing and maintaining long-term relationships with key stakeholders.
  2. Onboarding and Training: Facilitate seamless onboarding of new clients, conduct training sessions to ensure clients understand and leverage the platform's features effectively.
  3. Adoption and Retention: Drive adoption of our solutions by understanding client goals and aligning them with product capabilities.
  4. Upselling and Cross-Selling: Identify opportunities to expand the clients' use of the platform, collaborating with the sales team to maximize revenue opportunities within existing accounts.
  5. Client Feedback and Advocacy: Act as the voice of the client within our organization, providing feedback to product and development teams to enhance our offerings.
  6. Performance Monitoring: Analyze client success metrics (e.g., ROI, product adoption rates, etc.) and provide actionable insights to improve outcomes.

Ideal Candidate:

  • Bachelor's degree in business, finance, technology, or a related field.
  • 3+ years of experience in client success, account management, or a similar client-facing role in SaaS, fintech, or technology sectors.
  • Exceptional communication, interpersonal, and presentation skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM and client success tools.

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