IT Support Specialist

4 days ago


India Henson Group Full time

Henson Group is a leading provider of Azure Expert Managed Service solutions focused on selling and deploying Microsoft technologies for U.S. and international companies.

We are committed to unleashing the potential of people and technology, fostering a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated.

This role will support Henson Group Microsoft Modern Workplace Managed Services customers by providing expert-level knowledge of Microsoft O365/M365 products, including Exchange Online, Teams, SharePoint Online, Endpoint Manager / Intune, and other O365/M365 Apps.

Responsibilities include:

  • Responding to support tickets within established Service Level Agreements (SLA) and Service Level Objectives (SLO)
  • Delivering scalable Microsoft Office 365 solutions through project implementation
  • Preparing technical documentation on Microsoft 365 services and related procedures
  • Participating in 24x7 On-Call rotation to assist the global client base

Qualifications include:

  • A minimum of 3 years of experience working in IT, preferably in large environments
  • Experience performing Mail, SharePoint, and File migrations to M365 using native and 3rd party tools
  • Microsoft Certification in at least two Modern Workplace areas, including Microsoft 365 Certified: Fundamental and Microsoft 365 Certified: Collaboration Communication Systems Engineer Associate

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a proven track record of delivering high-quality results in a fast-paced environment.

Our company offers a competitive salary, health/dental/vision insurance, paid maternity & parental leave, fitness allowances, and generous Paid time-offs.

The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience.


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