Senior Loan Operations Manager

17 hours ago

Nellore, Andhra Pradesh, India beBeeLoan Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Opportunity

About MUFG Global Service Private Limited is a 100% subsidiary of MUFG Bank Ltd, established in 2020.

MUFG Global Service Private Limited has offices in Bengaluru and Mumbai, serving as a Global Capability Centre/Centre of Excellence to provide support services across various functions such as IT, KYC/AML, Credit, Operations etc. to MUFG Bank offices globally.

The Assistant Vice President will be responsible for leading and managing end-to-end loan processing for India branches and servicing activities while ensuring operational efficiency, risk control, and adherence to regulatory and internal policy requirements.

Main Responsibilities:
  • Perform duties as checker for assigned activities diligently.
  • Work as Subject Matter Expert (SME) for the process, nurturing team members.
  • Understand bank processes/policies and adhere to needs.
  • Work closely with overseas branches to process transactions according to accuracy/quality standards/SALs.
  • Learn system functions and adhere to controls.
  • Support overseas branches in resolving operational incidents/reporting if any.
  • Provide suggestions to improve/streamline operational processes.
Customer Focus:
  • Deliver high-quality service to enhance function's reputation and meet customer expectations.
  • Develop and maintain strong stakeholder management with key stakeholders within MUFG.
  • Support and resolve customer enquiries, providing excellent customer service.
  • Work with Compliance to understand relevant operational guidelines, MUFG's standard procedures, and local regulations, assessing impact on daily operations workflow.
  • Collaborate with the wider operations team for information sharing and accurate, timely transaction processing.
  • Support developmental projects relating to the Department.
People Leadership:
  • Lead, mentor, and develop a high-performing loan operations team, ensuring effective workload distribution, performance management, and accountability culture.
  • Provide guidance and support to junior team members, assisting in training and development to ensure high job knowledge.
  • Offer SME support, nurture the team, and create backup systems.
  • Guide and train new joiners and junior staff.
Key Skills:
  • Minimum 10-15 years of experience in managing Loan Operations.
  • Strong PC skills (MS Office).
  • Extensive experience in Loan Products, static data maintenance process & customer data management.
  • Understanding various system applications used for Lending.
  • Hands-on experience in managing stakeholders, governance, and toll gates.
  • Flexible working hours.
  • Exposure to India-related regulatory guidelines and financial regulations.
  • Graduate or Post Graduate qualification.
  • Good interpersonal skills to deal courteously and effectively with others.
  • Attention to details.
Benefits:

This role offers an exciting opportunity to work in a dynamic environment with a highly skilled team. The successful candidate will receive a competitive salary package, comprehensive benefits, and opportunities for career growth and development.

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