Senior Operations Manager

18 hours ago

Nellore, Andhra Pradesh, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Senior Operations Manager

**Job Description:**

We are seeking an experienced and dynamic Senior Operations Manager to lead our housekeeping operations and drive excellence in cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces.

The successful candidate will be responsible for defining and implementing high standards of cleanliness, maintenance, and amenity standards across guest rooms and public areas, ensuring a seamless and elevated guest experience through consistently high housekeeping standards.

**Key Responsibilities:**

  • Drive operational excellence by developing and managing SOPs, creating structured checklists for daily, weekly, and monthly audits, and preparing departmental operational and capital budgets.
  • Facilitate continuous on-the-job training in hygiene, grooming, and housekeeping techniques, conduct regular audits to assess team performance, and use the appraisal system to track staff development and training needs.
  • Guide and motivate the team to deliver high service standards with ownership and pride, promote a culture of internal customer care, collaboration, and professionalism, and lead staffing activities including recruitment, performance discussions, and recognition.
  • Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence, ensure department KPIs and goals are met in alignment with management directives, and modify and improve housekeeping systems and procedures to drive service efficiency.

**Required Skills and Qualifications:**

A graduate from a hospitality or equivalent institute with 10 years or more experience in Housekeeping, with leadership exposure in hospitality. The ideal candidate will possess strong organizational skills, attention to detail, and excellent communication and interpersonal skills.

**Benefits:**

This is an excellent opportunity to join a dynamic team and contribute to delivering exceptional guest experiences. As a Senior Operations Manager, you will have the opportunity to develop your leadership skills, work closely with other departments, and drive business growth.

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