Senior Retail Operations Manager

4 days ago


Nellore, Andhra Pradesh, India beBeeRetail Full time ₹ 12,00,000 - ₹ 16,00,000
Job Title: Senior Retail Operations ManagerKey Responsibilities:
  • Customer and Sales Management:
    • Deliver exceptional customer service to drive store sales and customer retention.
    • Handle customer queries, complaints, and escalations effectively.
    • Support the Store Manager in achieving monthly sales targets by providing timely feedback and guidance.
  • Inventory and Operations:
    • Oversee stock levels, replenishment, and timely ordering to ensure optimal inventory management.
    • Minimize inventory shrinkage through strict control and monitoring of stock movements.
    • Coordinate with logistics for seamless handling of home delivery orders.
  • Visual Merchandising:
    • Maintain high standards of visual merchandising to enhance customer experience.
    • Ensure promotional displays, signage, and in-store layouts are updated regularly to reflect changing market trends.
  • Service Management (Spa and Grooming):
    • Assist in managing spa and grooming appointments to ensure smooth operations.
    • Coordinate staff scheduling to guarantee quality pet spa services.
    • Monitor customer satisfaction with spa experiences and implement improvements as needed.
  • Team Support:
    • Supervise floor staff and assign daily responsibilities to optimize productivity.
    • Support training of new employees on customer handling and store SOPs to ensure a smooth transition.
    • Maintain discipline, hygiene, and operational standards within the store environment.


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