Senior Operations Manager

4 hours ago

Nellore, Andhra Pradesh, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Deputy Business Head - Banqueting & Catering

The Deputy Business Head – Banqueting & Catering is a strategic partner to the Business Head, supporting the division's mission to achieve revenue, margin, and operational excellence targets.

Key Responsibilities:
  • Revenue and Fiscal Management:
    • Support the Business Head in preparing and executing the Annual Business Plan, monthly revenue forecasting, and expense control.
    • Lead P&L reviews for specific channels or projects, providing analysis on cost drivers, budget adherence, and profitability.
    • Assist in achieving revenue targets across all segments, including social, weddings, MICE, and strategic hotel partnerships.
    • Implement and monitor event-level cost controls, proactively addressing financial variances.
    • Oversee receivables tracking, coordinate with finance teams for timely collections, minimize revenue leakage, and ensure reporting accuracy.
    • Contribute to Opex and Capex planning by gathering operational input and aligning infrastructure requirements for seamless event execution.
  • Operational Excellence:
    • Oversee day-to-day operations and production teams to ensure events are executed to the highest standards, with an emphasis on consistency and guest experience.
    • Manage event planning logistics, from menu creation to vendor management and onsite coordination.
    • Lead process improvement initiatives in supply chain, equipment management, and event delivery.
    • Benchmark operational performance against industry trends and recommend innovations to keep services competitive and cutting-edge.
  • Customer Service:
    • Ensure guest needs are anticipated and met, delivering personalized service that aligns with brand promise and cost guidelines.
    • Handle escalation of guest inquiries or issues, ensuring resolution meets or exceeds expectations.
    • Maintain and utilize guest feedback and event history databases to identify trends and shape service enhancements.
    • Institutionalize post-event debriefs and formal feedback collection for continuous improvement.
  • People & Culture:
    • Partner with department heads on performance management, talent development, and team motivation programs.
    • Participate in recruitment and onboarding of key associates, fostering a culture of excellence and service.
    • Lead by example in setting standards for appearance, hygiene, and professionalism throughout the operation.
    • Champion staff training initiatives and recognize high performers, while addressing performance gaps through constructive feedback.
    • Encourage innovative thinking and contribution at every level of the operation.

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