Technical Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our process, you will be responsible for providing technical support to our clients and ensuring the delivery of high-quality services.
Key Responsibilities
- Provide effective technical support to clients through timely issue resolution and escalation.
- Manage transactions and maintain quality standards in accordance with established processes.
- Document all client interactions, including queries, problem-solving steps, and resolutions.
- Update internal knowledge bases and resources to aid in problem resolution.
- Identify and learn product details to facilitate better client interaction and troubleshooting.
- Maintain and analyze call logs to spot trends and prevent future problems.
- Ensure compliance with service agreements and deliver excellent customer service.
- Assist clients with navigating product menus and features, and troubleshoot queries in a user-friendly and professional manner.
- Accurately process and record all incoming calls and emails using designated tracking software.
Requirements
- Foundation to Competent level of Process Knowledge.
- Demonstrate Collaborative working, Problem solving and decision making, Attention to Detail, Execution Excellence, Client (Internal) Centricity, and Effective Communication skills.
What We Offer
- Opportunity to work with a leading company like Wipro.
- Chance to develop process knowledge and skills in a dynamic environment.
- Collaborative working atmosphere with a team-oriented approach.
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