Client Account Manager

2 weeks ago

Ahmedabad, Gujarat, India beBeeCustomerSuccess Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Customer Success Manager

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We are seeking a skilled and experienced professional to lead our customer success efforts. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.

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The ideal candidate will have a proven track record of managing complex customer relationships, driving business growth, and delivering exceptional results. They will possess excellent communication and interpersonal skills, with the ability to effectively collaborate with internal stakeholders and external clients.

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The Customer Success Manager will serve as the primary point of contact for all customer account management matters, including contract negotiations, solution delivery, and issue resolution. They will work closely with the sales team to identify and grow opportunities within existing client accounts, as well as develop new business initiatives to meet targets.

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Key responsibilities include:

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  • Managing a portfolio of high-value client accounts to ensure exceptional customer satisfaction and retention.">
  • Developing and executing customized solutions to meet the unique needs of each client, resulting in increased revenue and business growth.">
  • Collaborating with cross-functional teams to deliver seamless customer experiences, including sales, marketing, and operations.">
  • Providing timely and effective issue resolution, escalating concerns as necessary to ensure customer satisfaction.">
  • Analyzing data and metrics to forecast and track key account performance, identifying areas for improvement and recommending strategic solutions.">
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Required qualifications include:

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  • Proven experience in customer-facing roles, with a focus on account management and relationship-building.">
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to adapt to changing circumstances.">
  • Strong understanding of CRM software and MS Office applications, particularly Excel.">
  • Demonstrable ability to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.">
  • Bachelor's degree in Business Administration or related field is preferred.">
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What we offer:

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  • Opportunity to leverage your expertise in customer success and drive business growth.">
  • Collaborative and dynamic work environment, with a focus on teamwork and mutual support.">
  • Competitive compensation and benefits package, including bonuses and incentives.">
  • Professional development opportunities, including training, mentorship, and career advancement.">
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Join our team and take your career to the next level

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