Customer Advocate

2 days ago


Nellore, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 80,00,000

Customer Support Representative Job Description

At our organization, we are seeking a highly skilled and customer-focused individual to fill the role of Customer Support Representative. This position plays a vital part in ensuring that our customers receive exceptional service and support across various channels.

Main Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for sale and issue resolution.

Requirements:

  • Proven customer support or client service experience is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • A high school diploma or equivalent; a college degree is a plus.

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