Customer Service Advocate

4 days ago


Nellore, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 35,00,000 - ₹ 75,00,000

About our organization

Our company focuses on the health and wellness industry. The founders are graduates from prestigious institutions with experience across multinational companies & startups. Our startup is in its early stages, offering the opportunity to work closely with the founders. We are seeking a candidate passionate about scaling a business.

@ www.instagram.com

@/company/earthfulme/

Location: Full-time, Hyderabad.

Roles and Responsibilities:

• Handle customer inquiries and resolve concerns through chat, phone calls, and email communication.

• Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns.

• Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.

• Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.

• Actively gather customer feedback and report common issues to improve the customer experience and product offerings.

• Work closely with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey.

• Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.

Skills

• Experience in speaking with customers and resolving concerns with a good understanding of the product.

• Experience in working with tools like Excel or similar.

•2+ years of experience in customer support, preferably in a high-growth startup.

• Excellent written and verbal communication skills in English

• Experience working in a start-up or fast-paced environment is desirable

• Ability to maintain confidentiality and work with sensitive information

• Ability to handle multiple tasks with excellent organization skills

Be part of our team


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