
Customer Service Advocate
4 days ago
About our organization
Our company focuses on the health and wellness industry. The founders are graduates from prestigious institutions with experience across multinational companies & startups. Our startup is in its early stages, offering the opportunity to work closely with the founders. We are seeking a candidate passionate about scaling a business.
@ www.instagram.com
@/company/earthfulme/
Location: Full-time, Hyderabad.
Roles and Responsibilities:
• Handle customer inquiries and resolve concerns through chat, phone calls, and email communication.
• Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns.
• Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
• Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
• Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
• Work closely with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey.
• Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.
Skills
• Experience in speaking with customers and resolving concerns with a good understanding of the product.
• Experience in working with tools like Excel or similar.
•2+ years of experience in customer support, preferably in a high-growth startup.
• Excellent written and verbal communication skills in English
• Experience working in a start-up or fast-paced environment is desirable
• Ability to maintain confidentiality and work with sensitive information
• Ability to handle multiple tasks with excellent organization skills
Be part of our team
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