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Customer Advocate
3 weeks ago
The role of a Customer Experience Associate is to ensure that customers receive exceptional support and service, leading to enhanced customer satisfaction.
Key Responsibilities:- Engage with customers proactively to provide excellent service and support.
- Ensure smooth onboarding and ongoing support to improve customer retention and growth.
- Resolve customer queries efficiently while maintaining a focus on retention and growth.
- Identify opportunities for upselling and cross-selling by leveraging sales acumen.
- Maintain accurate records of customer interactions and feedback.
- Education: Graduate in any field.
- Languages: English and Hindi (mandatory).
- Additional proficiency in other languages will be an added advantage.
- Excellent communication skills in English and Hindi.
- Strong interpersonal skills with a customer-first approach.
- Fresher and experienced candidates are welcome to apply.
- Preferred: Experience in Insurance and/or customer-facing sales roles.
- HR Round
- Versant 5 (Certified)
- Written Assessment
- Operations Round
- Client Round
- Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
- Working Days: 6 days a week.
