Customer Support Advocate

3 days ago

Nellore, Andhra Pradesh, India beBeeCommunication Full time ₹ 22,000 - ₹ 3,50,000
Job Role

As a Candidate Support Specialist, you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

Your role will be a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

About The Position:

  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

Key Qualifications:

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

What We Offer:

  • Enrollment in the PGDM program is mandatory and non-negotiable.
  • A competitive post-PGDM compensation package: 3.5LPA+Benefits (Confirmation will be depending on performance & need)
  • A flexible shift structure, including a 6-day workweek and occasional night shifts/Sundays with overtime pay.

Work Arrangement:

  • 9-hour workdays with a 1-hour break for rejuvenation.
  • A supportive team environment that encourages collaboration and growth.

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