Customer Experience Advocate

2 days ago


Nellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Job Title: Customer Support Assistant Manager

We aim to redefine what technology can achieve by accelerating growth and scaling our operations.

The successful candidate will be responsible for resolving complaints, analyzing recurring complaint patterns, reducing resolution times, and preparing Root Cause Analyses (RCA) for complex cases.

The ideal candidate should exhibit strategic thinking, ability to synthesize information from diverse sources, and willingness to make informed decisions. Key skills and qualities we value in the candidate include:

  • High level of commitment, availability, and accountability
  • Courage to pinpoint problems and effectively communicate with stakeholders to drive change
  • Experience in program management, supply chain optimization, and strategy development is essential
  • Meticulous attention to detail, ability to identify problems, perform deep dives, and craft data-driven solutions
  • Solid project management skills and ability to create micro projects to achieve key objectives

We need individuals who understand the importance of hard work, operate with a bias for action, and have the courage to think innovatively.

Our mission is to deliver exceptional customer experiences through digital products and services that power everyday life across the region.

As a key member of our team, you will play a vital role in shaping our ecosystem and driving growth through scalable solutions.

Key Responsibilities:

  • Resolve customer complaints within defined Service Level Agreements (SLA)
  • Analyze recurring complaint patterns and develop strategies to reduce resolution times
  • Prepare detailed Root Cause Analyses (RCA) for unique or complex cases
  • Develop and implement data-driven solutions to improve customer satisfaction
  • Collaborate with cross-functional teams to drive process improvements and optimize customer experiences

Benefits:

Opportunity to work on cutting-edge projects and contribute to the growth of our ecosystem

Chance to develop and hone your skills in a dynamic and fast-paced environment

Collaborative team culture with opportunities for professional growth and development

Flexible work arrangements to ensure work-life balance



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