Customer Success Expert

2 days ago

Nellore, Andhra Pradesh, India beBeeSuccess Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Customer Success Expert

We are seeking a Customer Success Expert to manage key customer performance indicators and collaborate closely with major international enterprise brands.

This role requires a deep understanding of customers' businesses, leading a team of 2-3 Customer Success Managers. Developing a network of champions within each account will be achieved through education, coaching, and strong influencing skills.

The successful candidate will represent customers as a trusted advisor, advocate, and marketing thought leader/subject-matter-expert, helping them create marketing strategies and user lifecycle journeys.

Collaboration with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals is essential.

Expertise in digital marketing and analytics trends and best practices is required.

The role involves enlightening customers with insights gathered from their own data and industry trends.

Maximizing value from customer engagement by leveraging the full platform functionality is crucial.

Handling customer concerns with confidence and putting them at ease is also important.

Generating case studies, testimonials, and PR from customers is a key responsibility.

Key Qualifications

  • MBA in Marketing is an advantage.
  • 9 to 12 years of experience in CRM or Customer Success (Ideal).
  • Strong attention to detail, dedicated work ethic, organized, and strong communication skills are desired.
  • Ability to work with cross-functional teams.
  • Strong project management and time management skills.
  • Ability to identify and implement process improvements.
  • Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation, and resolution.
  • Ability to communicate clearly and strategically with clients, team members, and the marketplace.
  • Ability to respond quickly to critical issues and roadblocks.
  • Good communication skills (Written/Oral).
  • Excellent presentation skills.

Opportunities

Learn the latest marketing technologies and concepts.

Opportunity to work with diverse clients in various industries and learn their marketing concepts.

Representing customers/company at different forums/webinars.

Leading a team of 2-3 CSMs.

Why Netcore?

Being first is our nature. We are an AI/ML-powered customer engagement and experience platform that helps B2C brands increase engagement, conversions, revenue, and retention.

Our SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for businesses of all sizes.

Our platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP), and Raman – our AI engine.

We have a perfect combo of experience and an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India.

Headquartered in Mumbai, we have global footprints across 10 countries worldwide including the United States and Germany.

A career at Netcore is more than just a job — it's an opportunity to shape the future.

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