Customer Success Associate

7 days ago

Nellore, Andhra Pradesh, India beBeeRetention Full time ₹ 6,00,000 - ₹ 9,99,995

Our company seeks a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Qualifications:

  • Advanced knowledge of Microsoft Excel software.
  • BASIC knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.

Benefits:

We offer a dynamic work environment with opportunities for growth and development. Our team is passionate about delivering exceptional results and making a positive impact.

What We Are Looking For:

If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

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