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App User Advocate

2 weeks ago


Nellore, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 6 - ₹ 8
Customer Support Specialist

We are seeking a highly skilled customer support specialist to provide exceptional service and support to our users.

The ideal candidate will be the first point of contact for users, responding promptly to their queries via chat, calls, and email.

  • Key Responsibilities:
  • Respond to customer inquiries regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (Business Administration or Communication preferred).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.

Benefits:

  • Opportunity to work in a dynamic and growing organization.
  • Flexible shifts as per business needs.

Other Opportunities:

  • Collaborate with other departments to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.