Learning Operations Specialist
4 weeks ago
The Learning Operations Specialist will support Learning & Development across PepsiCo, ensuring efficient and effective triage, query resolution, system & vendor management, data analytics, status tracking, process mapping, and desktop procedures.
Key Responsibilities:
- Be part of a team servicing Learning & Development services.
- Superuser and gatekeeper for our Learning Management Systems and Learner Experience Platform (LXP)
- Perform LXP system maintenance and Operations support
- Work with LXP and LMS provider to remain updated on system specifications and enhancements
- Support Coordination between LXP, LMS and 3rd party content providers as needed
- Management of Pathway, Plan, Skills, Insights and Groups in LXP platform
- Develop and maintain LXP job aids for users (Learners and Admins) of the system
- Contribute in creation and maintenance of business process and governance standards
- Operational reporting, integrating information from various systems to support our end to end process excellence
- Gather and Analyze data using advanced reporting (dynamic dashboards) to help inform strategic decisions
- Acting as first point of contact, triaging, providing query resolution, analytical support & advice to support process deliverables
- Updating and maintaining the information in our content management system
- Partnering with the wider HR Operations and services team to understand employee data flow, from point of entry through to talent management process completion
- Deliver high quality, timely and efficient process execution, working to process maps, desktop procedures and team performance framework (SLA's & KPI's)
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