Learning Operations Specialist

4 weeks ago


Hyderabad, Telangana, India PepsiCo Full time
Learning Operations Specialist

The Learning Operations Specialist will support Learning & Development across PepsiCo, ensuring efficient and effective triage, query resolution, system & vendor management, data analytics, status tracking, process mapping, and desktop procedures.

Key Responsibilities:
  • Be part of a team servicing Learning & Development services.
  • Superuser and gatekeeper for our Learning Management Systems and Learner Experience Platform (LXP)
  • Perform LXP system maintenance and Operations support
  • Work with LXP and LMS provider to remain updated on system specifications and enhancements
  • Support Coordination between LXP, LMS and 3rd party content providers as needed
  • Management of Pathway, Plan, Skills, Insights and Groups in LXP platform
  • Develop and maintain LXP job aids for users (Learners and Admins) of the system
  • Contribute in creation and maintenance of business process and governance standards
  • Operational reporting, integrating information from various systems to support our end to end process excellence
  • Gather and Analyze data using advanced reporting (dynamic dashboards) to help inform strategic decisions
  • Acting as first point of contact, triaging, providing query resolution, analytical support & advice to support process deliverables
  • Updating and maintaining the information in our content management system
  • Partnering with the wider HR Operations and services team to understand employee data flow, from point of entry through to talent management process completion
  • Deliver high quality, timely and efficient process execution, working to process maps, desktop procedures and team performance framework (SLA's & KPI's)


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