Learning and Development Specialist

2 weeks ago


Hyderabad, Telangana, India People First Consultants Full time

Job Title: L&D Instructional Designer

Track: Digital Marketing

Location: Hyderabad

Job Summary:

We are seeking a highly skilled Learning and Development Specialist to join our team at People First Consultants. The ideal candidate will have a strong background in instructional design and training, with experience in digital marketing.

Key Responsibilities:

  1. Work with the team to create and update product support plans.
  2. Collaborate with team managers to ensure accuracy of support plans and be the final authority before sharing with product managers for approval.
  3. Help onboard new product managers onto the product support program and provide visibility to services and support offered.
  4. Work with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or work types.
  5. Review CSAT outputs, quality scores, and product manager escalations to develop program-level learning and development initiatives for output improvement.

Requirements:

  • A graduate/MBA (preferred) with 5 years of experience in an outsourced environment.
  • Exposure to Google Products will be an added advantage.
  • Should have worked in L&D/Communication roles.
  • Should be able to work under general supervision with limited review of work needed.
  • Should have created product support plans, standard operating procedures in the past roles.
  • Should have been involved in high-visibility training/communication roles involving different teams and departments.
  • Develop a good understanding of E2E cross-vendor operations programs to be supported.
  • Learn about product and services programs to offer.
  • Deep understanding of program quality and cross-vendor quality initiatives.
  • Deep knowledge of product support plan documentation version changes and approval status.
  • Exposure to working with international business partners directly.
  • Analytical and inquisitive mindset with enthusiasm and willingness to learn.

Working Hours: 3:00 PM IST to 12:00 PM IST



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