Learning and Development Specialist
2 weeks ago
Job Title: L&D Instructional Designer
Track: Digital Marketing
Location: Hyderabad
Job Summary:
We are seeking a highly skilled Learning and Development Specialist to join our team at People First Consultants. The ideal candidate will have a strong background in instructional design and training, with experience in digital marketing.
Key Responsibilities:
- Work with the team to create and update product support plans.
- Collaborate with team managers to ensure accuracy of support plans and be the final authority before sharing with product managers for approval.
- Help onboard new product managers onto the product support program and provide visibility to services and support offered.
- Work with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or work types.
- Review CSAT outputs, quality scores, and product manager escalations to develop program-level learning and development initiatives for output improvement.
Requirements:
- A graduate/MBA (preferred) with 5 years of experience in an outsourced environment.
- Exposure to Google Products will be an added advantage.
- Should have worked in L&D/Communication roles.
- Should be able to work under general supervision with limited review of work needed.
- Should have created product support plans, standard operating procedures in the past roles.
- Should have been involved in high-visibility training/communication roles involving different teams and departments.
- Develop a good understanding of E2E cross-vendor operations programs to be supported.
- Learn about product and services programs to offer.
- Deep understanding of program quality and cross-vendor quality initiatives.
- Deep knowledge of product support plan documentation version changes and approval status.
- Exposure to working with international business partners directly.
- Analytical and inquisitive mindset with enthusiasm and willingness to learn.
Working Hours: 3:00 PM IST to 12:00 PM IST
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