Chief Client Retention Specialist

4 days ago

Mohali, Punjab, India beBeeCustomerSuccess Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Customer Success Manager

We are seeking a highly motivated and skilled professional to manage relationships with international clients, ensuring successful onboarding, product adoption, retention, and satisfaction.

This role involves guiding and supporting customers in becoming strong advocates for our products through regular communication and consultation. The ideal candidate will have a clear understanding of customer business objectives and be able to help them achieve success using our SaaS solutions.

  • Manage relationships with international clients to ensure successful onboarding, product adoption, retention, and satisfaction.
  • Guide and support customers in becoming strong advocates for our products through regular communication and consultation.
  • Understand customer business objectives and help them achieve success using our SaaS solutions.
  • Proactively identify common issues and resolve them swiftly and professionally.
  • Act as the voice of the customer internally and coordinate with support, product, and engineering teams.
  • Identify and develop opportunities for up-selling or expanding product usage.
  • Respond to customer queries via email, phone, and video calls with clarity and confidence.
Requirements:
  • Excellent verbal and written English communication skills with the ability to engage confidently with international clients.
  • A clear understanding of Customer Success, SaaS products, or Tech-based solutions.
  • A techno-commercial mindset with the ability to understand customer needs and product workflows.
  • A degree in engineering, business, or communication is preferred.
  • Strong interpersonal skills with the ability to work both independently and collaboratively.
  • Willingness to work in different time zones, including occasional weekends or off-hours as per business needs.

This is an excellent opportunity to grow your career in customer success and make a meaningful impact on our customers' experiences. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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