Customer Service Specialist

3 days ago

Mohali, Punjab, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a seasoned customer relations specialist to join our team. Your primary objective will be to ensure that our customers receive exceptional service.

You will be responsible for addressing their inquiries and resolving any issues in a prompt, efficient, and satisfactory manner.

If you possess the skills and qualifications we are looking for, you will find this role both challenging and rewarding.

Your key responsibilities:

  • Establish and maintain positive relationships with existing clients.
  • Provide expert responses to customer inquiries and resolve any issues promptly.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams.
  • Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks:

  • Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
  • Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
  • Monitor customer feedback regularly and identify areas of improvement in our products and services.
  • Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Requirements:

  • A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • 1+ years of experience in a customer-facing role.
  • Successful record of developing and implementing customer relations strategies.
  • Strong problem-solving abilities with time management skills.
  • Fluency in English, Hindi and at least one regional language.
  • Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into our strategies and initiatives.
  • A customer-centric attitude to handle challenging client situations.

Benefits:

  • An attractive pay package.
  • Comprehensive health benefits.
  • Opportunities for career progression within the company.

Preferred skills and qualifications:

  • Prior experience managing a team of customer service representatives.
  • Soft skills such as patience, adaptability, and empathy.

Candidates from diverse backgrounds are encouraged to apply.

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