Customer Service Ambassador

2 weeks ago

Mohali, Punjab, India beBeeCustomerSupport Full time ₹ 4 - ₹ 8
Customer Support Specialist (All Channels)

We are seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist. This role involves providing exceptional assistance across multiple channels, including phone calls, email, and live chat.

  • Provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.
  • Handle inbound and outbound customer inquiries via call, email, and chat.
  • Efficiently resolve customer issues, complaints, and questions.
  • Utilize and maintain backend systems (CRM) to track and manage customer interactions.
  • Provide accurate information on products, services, and company policies.
  • Collaborate with internal teams to escalate complex issues and ensure a positive customer experience.

Requirements:

  • Proven experience in a customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity with CRM software and other support tools.
  • Ability to multitask and work effectively in a fast-paced environment.

What We Offer:

In this role, you will have the opportunity to develop your skills and expertise while working in a dynamic and supportive team environment. Our company values its employees and offers a range of benefits to help you succeed in your career.

Why Join Us:

We are committed to creating a positive and inclusive workplace culture that values diversity and promotes employee well-being. If you are passionate about delivering exceptional customer experiences and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.

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