Customer Engagement Specialist

13 hours ago

Mohali, Punjab, India beBeeCustomerEngagement Full time ₹ 1,04,000 - ₹ 1,30,878

We are currently seeking a talented individual to fill the role of Customer Engagement Specialist. This is a fantastic opportunity for someone with exceptional communication skills who can effectively connect with potential customers via phone calls, introduce them to our products or services, and generate leads for our sales team.

Key Responsibilities:
  • Initiate outbound calls to prospective clients using a provided database, ensuring timely and efficient engagement.
  • Clearly articulate the benefits of our products or services to potential customers, addressing their inquiries and concerns in a professional manner.
  • Maintain accurate records of all call interactions and outcomes in our CRM system, providing valuable insights for future improvement.
  • Persuade customers to consider a purchase or schedule a follow-up appointment with a sales representative, consistently meeting targets.
Skills and Qualifications:
  • Strong verbal communication skills with a clear and professional speaking voice, enabling effective customer engagement.
  • Excellent convincing and negotiation abilities, allowing you to build rapport with customers and secure leads.
  • The ability to listen attentively to customer needs and concerns, providing personalized solutions.
  • A positive, patient, and persistent attitude, ensuring success in a fast-paced environment.
  • Proficiency in using a computer and basic software, including CRM systems, to efficiently manage tasks and data.
  • Resilience and adaptability, enabling you to thrive under pressure and meet targets.
Benefits of Working with Us:

As a Customer Engagement Specialist, you will enjoy a dynamic and supportive work environment that fosters growth and development. You will have the opportunity to work with a diverse range of customers, develop your communication and negotiation skills, and contribute to the success of our sales team.

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