Senior Technical Support Specialist
2 weeks ago
Our team is seeking a skilled technical support specialist to join our growing organization. This role will involve providing advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure.
Key Responsibilities:- Provide expert-level technical support to clients via phone, email, or in-person
- Analyze complex technical issues and develop effective solutions
- Collaborate with cross-functional teams to resolve customer concerns
- Stay up-to-date on the latest technology trends and advancements
- 7+ years of experience in network security, including expertise in TCP/IP and LAN/WAN technologies
- Advanced understanding of packet flow across multiple OSI layers
- Experience with troubleshooting Remote Access VPN solutions
- Proficiency with network troubleshooting tools, such as Wireshark
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
We are an equal opportunity employer committed to diversity and inclusion. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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