Technical Support Specialist

12 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting for HCL Commerce applications.

Responsibilities:

  • Provide technical support and troubleshooting for HCL Commerce applications.
  • Perform log analysis, debugging, and issue resolution.
  • Collaborate with development and infrastructure teams to ensure smooth operations.
  • Manage and track incidents through ServiceNow / Jira or equivalent tools.
  • Document issues, solutions, and preventive measures to improve support processes.
  • Ensure timely communication and resolution of client-reported problems.

Requirements:

  • 5 - 8 years of experience in HCL Commerce support or similar environments.
  • Strong knowledge of Java, JSP, and web technologies.
  • Experience in application log analysis and debugging.
  • Familiarity with ServiceNow, Jira, or other ticketing tools.
  • Strong communication, analytical thinking, and problem-solving abilities.
  • Ability to work in a work-from-office (WFO) environment across multiple locations.

What We Offer:

  • Opportunity to work with a dynamic team.
  • Chance to grow and develop your skills.
  • Competitive salary and benefits package.

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