Renewal Operations Specialist

4 weeks ago

Bengaluru, Karnataka, India Trellix Full time

About Trellix:

Trellix is the cybersecurity company that transforms security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform's open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations. The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors. Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations.

About This Role:

As a Trellix Quote Operations Analyst, you will be responsible for assisting new and renewal sales with quoting-related operational activities. You will develop a clear understanding of the goals, strategies, and business practices of the Trellix Business, including pricing, forecasting, and reporting. You will identify and develop new opportunities within the assigned territory and establish a good working relationship with key sales personnel. Taking accountability for developing the business with your assigned accounts will be key.

Your Key Responsibilities:

  • You will provide support to the Trellix sales force by effectively diagnosing and resolving issues and work requests.
  • You will accurately refer unresolved issues to the appropriate support group.
  • You will be responsible for quote creation, corrections/revisions, report/data analysis, forecast/grant validation, analyzing/preparing deal tracker, and assisting the sales teams with the entire backend operations.
  • You will communicate strategies to the appropriate Field Sales Rep and the Inside Sales Rep to obtain their required support and coordination.

About You:

  • Candidate should have 1 to 3 years of operation experience of quoting, order processing, deal desk, or any other Q2C experience.
  • Candidate should possess superior customer service skills and attitude, have the ability to learn and work effectively in a fast-paced environment, and blend and share information with the team members.
  • Candidate should be a pro in time management, prioritization, and organizational skills.
  • Candidate should be a quick learner and adapt to changes to implement on a timely manner.
  • Requires excellent verbal communication skills – English, with accent neutralization, and excellent written and documentation skills (English) along with problem-solving skills.
  • Inbound and outbound calls with sales and other internal staff via different modes of communication will be part of the job.

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