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23 hours ago
We are seeking a highly skilled Administrator to provide technical support and application assistance to our users. As a key member of our team, you will be responsible for identifying, diagnosing, and resolving issues related to SQL queries, data discrepancies, and reporting tools.
The ideal candidate will have strong knowledge of SQL, experience with ITSM tools, and excellent problem-solving and analytical skills. They will also possess strong verbal and written communication skills to interact with end-users and stakeholders.
Key Responsibilities- Provide technical support and application assistance to users.
- Identify, diagnose, and resolve issues related to SQL queries, data discrepancies, and reporting tools.
- Collaborate with developers, QA, and business teams for effective issue resolution and process improvement.
- 3-5 years of experience in application or technical support roles.
- Strong knowledge of SQL, with ability to write and troubleshoot queries.
- Experience with ITSM tools for ticketing and incident management.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills to interact with end-users and stakeholders.
- Ability to multi-task and prioritize in a fast-paced environment.
- Exposure to SSRS or reporting tools for basic report troubleshooting.
- Experience in financial services, healthcare, or enterprise applications support.
- Knowledge of ITIL frameworks and practices.
- Familiarity with scripting languages like PowerShell or Python for automation.
By joining our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional results. We offer a dynamic and supportive work environment that encourages growth and development.
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