Technical Support Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeSupport Full time
Technical Support Leader

We are seeking an exceptional Technical Support Leader to join our team. This role specializes in maintaining and providing technical support for applications running in the daily operations of the firm.

This position works closely with development teams, infrastructure partners, and internal/external clients to resolve technical support incidents.

Key Responsibilities
  • Experience with ITIL Change, Incident, and Problem Management processes
  • Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis
  • Troubleshoot and debug system components to resolve technical issues in complex, highly regulated environments comprised of ground and cloud applications and services
  • Analyze proposed application designs and provide feedback on potential gaps or recommend optimization
  • Hands-on experience with monitoring and alerting processes in distributed, cloud, and mainframe environments
  • Knowledge and understanding of cybersecurity best practices and general security concepts like password rotation, access restriction, and malware detection
  • Contribute to Monthly Service Reviews (MSR) with development partners to review KPI metrics
  • Participate in Disaster Recovery/Loss of Region events, executing tasks and collecting evidence
  • Collaborate within and across teams to resolve application issues and escalate as needed
  • Support audit requests in a timely manner, providing necessary documentation and evidence
  • Plan and execute certificate creation/renewals as needed
  • Create, modify, and monitor dashboards to catch potential issues and improve observability
  • Strong ability to gather and analyze project requirements and translate them into technical specifications
  • Deep understanding of lifecycle components (code, test, deploy)
  • Good verbal and written communication skills, communicating openly with team members and others
Requirements
  • 6+ years of related experience
  • Bachelor's degree (preferred) or equivalent experience
Benefits
  • Competitive compensation package including base pay and annual incentives
  • Comprehensive health, life insurance, and well-being benefits based on location
  • Paid Time Off and Personal/Family Care leaves
  • A flexible/hybrid model of 3 days onsite and 2 days remote work

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