Service Excellence Manager

Job Description">Lead the establishment of a framework for service excellence and continuous improvement.Collaborate with cross-functional teams to optimize service delivery processes and enhance customer satisfaction.Develop and implement training programs for service users to ensure effective utilization of the platform.Monitor key performance indicators...

Assistant Manager - Pursuit Specialist Bid & Pursuit Support Specialist :This role is varied and will give you exposure to the full range of bid and pursuit support. You will have two main areas of focus:- Firstly, you will support the business by working from templates and standard content to produce proposal documents and supporting materials in response...

Gain a comprehensive understanding of client requirements and provide realistic leadtimes.Collaborate seamlessly with clients, becoming an integral extension of their teams.Innovate and create reusable templates and best practices. Required Candidate profile1-4 years of experience in Managed Services or platform administration within an ITorganization for a...

Service Operations ManagerJob Description:We are seeking a seasoned Service Operations Manager to oversee the delivery of exceptional service experiences across our network. This role requires a strong leader who can drive operational excellence, foster a customer-centric culture, and collaborate with cross-functional teams to achieve business objectives.Key...

Job Title: Global Service Excellence Lead">We are seeking a seasoned professional to lead our service management efforts globally. As a key member of our team, you will be responsible for driving excellence in customer care operations and digitization strategy.">The ideal candidate will have extensive experience in service management, with a proven track...

Service Delivery Manager Job DescriptionThis role involves overseeing the delivery of services to clients from initiation to completion, ensuring timely and quality delivery. The successful candidate will be responsible for developing and maintaining strong relationships with clients, acting as the main point of contact for all service-related inquiries and...

Job Title: Operational Excellence ManagerAs an Operational Excellence Manager, you will be responsible for leading the implementation of operational excellence initiatives to drive efficiency, quality, and safety in workplace operations.Key Responsibilities:Manage Workplace Operations: Oversee daily operations, ensuring compliance with regulatory...

Job Title: Senior HR Service Delivery SpecialistWe are seeking an experienced HR professional with a proven track record in delivering high-quality HR services and driving process optimization.The ideal candidate will have expertise in HR operations, service governance, and continuous improvement, with the ability to oversee end-to-end HR service delivery...

Job Title: Operational Excellence Manager">Manage operational processes across Life and Pension sub-processes, including PRSA, ARF, S&I, Claims, and Servicing.Lead domain-specific Centers of Excellence (CoEs) for New Business and Servicing.Ensure process adherence, SOP compliance, and quality assurance across delivery teams.Drive training, knowledge...

Job Title: Quality & Transformation Leader – BFS Domain | Six Sigma Black Belt Location: Pune Experience: 8–15 Years Qualification: Graduate (mandatory), Postgraduate preferred Certification: Six Sigma Black Belt (mandatory) About the Role We are looking for an experienced Quality & Process Excellence professional to join our team and lead...