Service Delivery Excellence Professional

3 days ago

Pune, Maharashtra, India beBeeServiceDeliveryManager Full time ₹ 9,00,000 - ₹ 12,00,000
Service Delivery Manager Job Description

This role involves overseeing the delivery of services to clients from initiation to completion, ensuring timely and quality delivery. The successful candidate will be responsible for developing and maintaining strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to effectively communicate with clients and stakeholders at all levels. Strong project management skills are also essential, with the ability to work on multiple projects concurrently and meet tight deadlines.

In addition to these skills, the candidate should have a proven track record of successfully managing service delivery processes and teams, with experience in IT or a related field. A bachelor's degree in Business Administration or a related field is also required.

  • Key Responsibilities:
  • Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery
  • Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues
  • Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations
  • Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes
  • Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards
  • Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction
  • Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards
  • Prepare and present regular service delivery performance reports to management and stakeholders
  • Provide exceptional customer service and act as an advocate for our clients

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration or a related field
  • Minimum of 5 years of experience in service delivery management or a related role
  • Proven track record of successfully managing service delivery processes and teams
  • Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels
  • Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines
  • Exceptional problem-solving and decision-making abilities
  • Strong leadership skills and the ability to motivate and inspire team members
  • Proficiency in MS Office and project management software
  • Knowledge of ITIL framework is a plus

Benefits:

  • Competitive salary and benefits package
  • Dynamic and collaborative work environment
  • Opportunities for career growth and development
  • Exposure to a variety of industries and clients

  • HR Service Excellence Professional

    13 hours ago

    Pune, Maharashtra, India beBeeServicing Full time ₹ 7,50,000 - ₹ 12,10,000

    Job Title: Senior HR Service Delivery SpecialistWe are seeking an experienced HR professional with a proven track record in delivering high-quality HR services and driving process optimization.The ideal candidate will have expertise in HR operations, service governance, and continuous improvement, with the ability to oversee end-to-end HR service delivery...

  • Delivery Excellence Leader

    2 weeks ago

    Pune, Maharashtra, India Talent Worx Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Summary: We are seeking an experienced Delivery Excellence Leader with over 20 years of expertise in IT service delivery, process optimization, and quality management. The ideal candidate will have a strong background in automation, operational excellence, and industry-standard frameworks such as Six Sigma, Lean, Agile, and CMMI. This role will be...

  • SVP – Facilities Management Services

    4 days ago

    Pune, Maharashtra, India Professional Full time US$ 90,000 - US$ 1,20,000 per year

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

  • Excellence Service Manager

    3 days ago

    Pune, Maharashtra, India beBeeFieldServices Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description">Lead the establishment of a framework for service excellence and continuous improvement.Collaborate with cross-functional teams to optimize service delivery processes and enhance customer satisfaction.Develop and implement training programs for service users to ensure effective utilization of the platform.Monitor key performance indicators...

  • Service Delivery Manager

    2 weeks ago

    Pune, Maharashtra, India Tata Tele Business Services Full time

    Job Description: Service Delivery Manager IaaSRole Purpose:We are seeking a seasoned Service Delivery Manager IaaS to lead a 100 Cr multi-cloud service operations portfolio, serving 300+ SMB customers with 24x7 managed service support for 50+ clients. While our current portfolio is Azure-heavy, it is expanding rapidly to include AWS, GCP, Digital Ocean,...

  • Quality and Delivery Excellence Expert

    7 hours ago

    Pune, Maharashtra, India beBeeAssurance Full time ₹ 20,00,000 - ₹ 25,00,000

    Quality Assurance SpecialistGreetings from a top-tier organization, where we are seeking a Quality Assurance professional to play a pivotal role in ensuring client projects meet the highest standards.Key Responsibilities:Guarantee quality and delivery assurance for client projects by implementing best practices and processes.Enable project managers to...

  • Service Delivery Analyst

    4 days ago

    Pune, Maharashtra, India Lean IT Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role:Service Delivery AnalystWork Location:Pune (onsite)Hire Type: ContractDuration:12 monthsNotice Period:Immediate to 30 daysYears of experience:4+ YearsShift Timing:IST Hours (Rotational)Job Description:As a member of the IT Service Delivery Operations team, the IT Service Delivery Analyst will be part of a team whose focus is on improving the...

  • Service Delivery Expert

    3 days ago

    Pune, Maharashtra, India beBeeServiceDelivery Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    About Service Delivery and IT OperationsWe are a digital transformation consulting firm specializing in enterprise IT service management implementations, platform integrations, and process optimization.We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and service delivery...

  • Senior Service Delivery Strategist

    1 day ago

    Pune, Maharashtra, India beBeeFieldService Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job OverviewWe are seeking a seasoned professional to lead our ServiceMax COE initiatives, driving excellence and continuous improvement in service delivery.

  • Delivery Consultant, Professional Services

    2 weeks ago

    Pune, Maharashtra, India Mindtickle Full time US$ 90,000 - US$ 1,20,000 per year

    Who we areMindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We're honoured to be recognized as a Leader in the first-ever...