Delivery Consultant, Professional Services

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We're honoured to be recognized as a Leader in the first-ever Forrester Wave: Revenue Enablement Platforms, Q3 2024

Job Snapshot

We are looking for a Consulting & Platform Delivery Specialist who brings together hands-on platform expertise, project execution capability, and a strong customer-first mindset. This role is focused on delivering value through expert configuration, consulting on best practices, and executing admin-level tasks for our strategic customer — Ford — within the context of how their ecosystem is built on the Mindtickle platform.

This is a hybrid role encompassing platform consulting, project ownership, and execution — from design to deployment.

• Platform Consulting & Best Practices
• Serve as the key advisor to the Ford team on how to best utilize the Mindtickle platform.
• Offer guidance based on a deep understanding of Ford's configuration, architecture, and business needs.
• Recommend platform features, modules, and usage patterns based on proven best practices.

• Project Management
• Own and drive specific projects identified in collaboration with the Ford and Mindtickle teams.
• Define scope, timelines, and deliverables, and manage execution end-to-end.
• Coordinate with multiple stakeholders to ensure timely completion and business alignment.

• Hands-on Administration & Execution
• Execute tasks such as user setup, program structure builds, content uploads, analytics configuration, and module builds.
• Perform quality assurance checks, UAT, and platform troubleshooting as needed.
• Document processes and decisions to support long-term continuity and scalability.

• Cross-functional Collaboration
• Work closely with Mindtickle teams, including Customer Success, Professional Services, Technical Solutions, CaaS, Managed Services, Product, Support, and Engineering.
• Depending on project needs, act as a central point of coordination between Ford and internal Mindtickle teams, ensuring smooth delivery and communication.

• Possess a Bachelor's or Master's degree (preferably in IT, Computer Science, Business, or related fields).
• Bring 4+ years of experience in a B2B SaaS environment, with a proven track record of managing client projects and platform implementations.
• Have 2+ years of experience in a platform administration or configuration-heavy role, ideally on a learning or enablement platform.
• Have used Mindtickle in previous roles.
• Have excellent communication and consulting skills, with the ability to engage stakeholders at all levels and influence business outcomes.
• Are a detail-oriented, organized professional who can juggle multiple projects and priorities with confidence.
• Excel at problem-solving, requirements gathering, and solution design.
• Demonstrate a strong commitment to customer satisfaction and delivering value through both strategy and execution.
• Are proficient in project planning tools and time management; familiarity with MS Excel and basic HTML is a plus.
• Are comfortable working in a fast-paced, cross-functional environment and supporting US time zones.
• Experience in Sales Enablement, CRM platforms (like Salesforce), or Management Consulting is a plus.

Our culture & accolades

As an organization, it's our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.