
Service Delivery Manager
4 days ago
Job Description: Service Delivery Manager IaaS
Role Purpose:
Key Delivery & Customer Lead end-to-end delivery of multi-cloud managed services with a primary focus on Azure, expanding to AWS, GCP, and other platforms. Ensuring exceptional customer experience by acting as the frontline customer leader. Understand and manage the unique needs of SMB customers, often with limited digital maturity, using structured frameworks to address both stated and unstated expectations. Ensure seamless delivery in a multi-vendor environment, coordinating with internal and external teams for unified customer experience. Define and track cloud-centric performance metrics, SLAs, and OLAs to ensure service effectiveness and continuous improvement.
Leadership & Business Growth:
Governance & Process Manage vendor evaluation, onboarding, and governance to ensure consistent quality of service. Lead incident and problem management for 24x7 operations with focus on minimizing downtime and business impact. Oversee contractual obligations including SLA/OLA creation, renewal, and retirement. Ensure compliance with ITIL, ISO20K, and ITSM frameworks across incident, problem, change, release, and request management. Provide thought leadership in creating target operating models, service designs, and process documentation for scalable delivery.
Qualifications & 15+ years of experience in Service Delivery Management or Cloud/IT operations. 10+ years of hands-on experience in Azure Cloud Managed Services & multi-cloud delivery, including 24x7 support. Expertise in:
a. Azure Managed & Professional Services
b. Infrastructure as Code (IaC) & DevOps practices
c. ITSM & cloud monitoring tools
d. Data Center exit strategy & execution
4. Proven track record in customer-facing cloud delivery roles within service-based organizations
5. Strong experience in managing multi-vendor ecosystems and large-scale operations. Excellent stakeholder management, strategic thinking, and communication skills.
Soft Skills:
2. Microsoft Azure Certifications (AZ-204, AZ-305)
3. Multi-cloud certifications (AWS, GCP, etc.) as an added advantage
(ref:iimjobs.com)-
Service Delivery Manager
4 weeks ago
Pune, Maharashtra, India Envalior Full timeJoin EnvaliorAre you passionate about pioneering change in a constantly evolving environment? At Envalior, we are seeking a talented Service Delivery Manager to join our dynamic team.At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief in fostering an environment where every voice is heard and ideas...
-
Service Delivery Manager
7 days ago
Pune, Maharashtra, India Envalior Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJoin EnvaliorAre you passionate about pioneering change in a constantly evolving environment? At Envalior, we are seeking a talented Service Delivery Manager to join our dynamic team.At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief in fostering an environment where every voice is heard and ideas...
-
Manager, HR Service Delivery
17 hours ago
Pune, Maharashtra, India Wolters Kluwer Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the Role:As a Manager, HR Service Delivery, you will be at the frontline of our HR operations, managing a team that handles essential human resource services such as payroll, benefits, and other transactions. Your role is instrumental in ensuring smooth and efficient service center operations, while maintaining adherence to established standards and...
-
It Service Delivery Manager, Mfg
3 days ago
Pune, Maharashtra, India Smith & Nephew Full timeLife Unlimited At Smith Nephew we design and manufacture technology that takes the limits off living Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of IT Service Delivery Manager If you re eager to be part of a dynamic environment that fosters growth...
-
IT Service Delivery Manager, MFG
4 weeks ago
Pune, Maharashtra, India Smith+Nephew Full time- 15+years of Experience in IT and 5+ years in Service Delivery (Support) manager role. Previous experience of using an AMS provider support model is required.- Experience in Application Product Management, Application Product Support, Supporting the Manufacturing site and Global Delivery.- Functional and technical expertise in MFG & QRA business processes...
-
IT Service Delivery Manager, MFG
1 week ago
Pune, Maharashtra, India Smith+Nephew Full time15+years of Experience in IT and 5+ years in Service Delivery (Support) manager role. Previous experience of using an AMS provider support model is required. Experience in Application Product Management, Application Product Support, Supporting the Manufacturing site and Global Delivery. Functional and technical expertise in MFG & QRA business processes and...
-
IT Service Delivery Manager, MFG
3 days ago
Pune, Maharashtra, India Smith+Nephew Full time15+years of Experience in IT and 5+ years in Service Delivery (Support) manager role. Previous experience of using an AMS provider support model is required.Experience in Application Product Management, Application Product Support, Supporting the Manufacturing site and Global Delivery.Functional and technical expertise in MFG & QRA business processes and...
-
Service Delivery Director
3 weeks ago
Pune, Maharashtra, India Zensar Technologies Full timeHow You'll Contribute : As a Service Delivery Director, you will lead and oversee the delivery of cloud infrastructure and security services, ensuring alignment with client requirements and organizational goals. You will be pivotal in managing service delivery excellence, client satisfaction, financial performance, and continuous improvement initiatives...
-
Associate Service Delivery Manager
2 weeks ago
Pune, Maharashtra, India Ensono Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout Us (Ensono):Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application...
-
IT Services Delivery Leader
4 days ago
Pune, Maharashtra, India beBeeDelivery Full timeJob OverviewWe are seeking an experienced Delivery and Service Manager to oversee the delivery of IT services in a global or multi-site environment.The successful candidate will have a proven track record in managing IT services, with a focus on efficiency, user satisfaction, and cost control.Key ResponsibilitiesDevelop and implement strategies for...