Team Member- Cloud Communications

6 days ago

Pune, Maharashtra, India Tata Tele Business Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities
JOB DESCRIPTION

  • Understand the product deliverable and participate impactfully during product download and the POC stage
  • To self train on the platform capabilities with various use cases to handle the L1 queries efficiently
  • Act as the first point of contact for customers seeking technical assistance via email, chat, or phone.
  • Troubleshoot API-related issues, messaging failures, call routing problems, and platform errors.
  • Guide customers in integrating CPaaS solutions with their applications using RESTful APIs, Webhooks, and SDKs.
  • Work closely with product and engineering teams to escalate and resolve complex technical issues.
  • Document common issues and contribute to the internal knowledge base.

Requirements

  • Degree/Diploma in Engineering/MCA from a recognized University
  • 2-3 years of experience in technical support/CPaaS, SaaS, or telecom solutions, with at least 1 year in CPaaS products
  • Certification in any CPaaS product would be preferred if not mandatory
  • Experience working in a customer support environment is highly preferred.
  • Ability to troubleshoot APIs, webhooks, authentication issues, and communication protocols (SMS, Voice, WhatsApp, etc.) is an added advantage.
  • Familiarity with ticketing and CRM tools (Zoho, Jira, Salesforce, ServiceNow etc.,).
  • Strong leadership, stakeholder management, and problem-solving skills.
  • Passion to serve customers
  • Ability to work in a fast-paced, high-volume environment while maintaining quality standards.

About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead
We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

  • Sr. Team Member

    2 weeks ago

    Pune, Maharashtra, India Tata Communications Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description – SR Team MemberBackground –...

  • Team Member

    2 days ago

    Pune, Maharashtra, India THERMAX Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Team Member - AR: Thermax Group is an INR 10, 389 Cr. (~1.25 Billion US$) companyheadquartered in Pune, India. Its business portfolio includes products forheating, cooling, water and waste management, and specialty chemicals. Thecompany also designs, builds and commissions large boilers for steam and powergeneration, turnkey power plants, industrial and...

  • Team Lead

    5 days ago

    Pune, Maharashtra, India One97 Communications Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company DescriptionOne97 Communications Ltd. is India's leading mobile-internet company offering digital goods and services to mobile consumers under the Paytm brand. The company provides mobile advertising, marketing, and payment solutions for merchants. One97 is backed by top investors including SAIF Partners, Intel Capital, SAP Ventures, and Silicon...

  • Support Team Member

    1 week ago

    Pune, Maharashtra, India Skoda Auto Volkswagen Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Position Name: Team Member, Procurement Service Centre Mandarin LanguageDepartment: Procurement Central Functions (BZ)Qualification Chinese Language with SKILL level of HSK 5 or Graduate in Chinese LanguageLocation: Chakan, PuneReporting to: Head – Procurement Central FunctionsPurpose of the Position:About the role: Voice and Email Support for Procurement...

  • Solution Architect

    2 days ago

    Pune, Maharashtra, India Cloud Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description : Cloud Solution ArchitectAs part of - Pre-Sales /Cloud Consulting Team a, you will be responsible for working with the Cloud Sales team to identify business opportunities, analyze customer requirements, working for different competencies , and service delivery and provide technology solutions for the same.Primary ResponsibilitiesCollaborate...

  • Private Cloud Engineer

    7 days ago

    Pune, Maharashtra, India Tata Communications Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a skilled Private CloudEngineer, implement, and manage virtualized environments within a datacenter infrastructure. The ideal candidate will have expertise in operatingsystems, server management, virtualization technologies, hypervisors, andVMware ESXi.Design & Deploy: Architect and deploy private cloud solutions using VMware ESXi, vSphere,...

  • Team Member

    2 weeks ago

    Pune, Maharashtra, India upl limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description Team Member - PTP Job Id: 11551City: Pune, Maharashtra, IndiaDepartment: P2PFunction: FinanceEmployee Type: Permanent Full TimeSeniority Level: Entry level Description: UPL Limited (NSE: UPL & BSE: 512070, LSE: UPLL) is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a...

  • Private Cloud Engineer – Data Center Infrastructure

    2 days ago

    Pune, Maharashtra, India Tata Communications Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsWe are seeking a skilledPrivate Cloud Engineer,...

  • Manager - Cloud & Security Network Operations & Support

    2 weeks ago

    Pune, Maharashtra, India Tata Communications Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsWe are seeking an experienced and skilled Level 3...

  • Team Member

    1 week ago

    Pune, Maharashtra, India, Maharashtra Suzlon Group Full time

    Positions available:Team Member - Accounts Payable - Click Here To RegisterTeam Member - Accounts Receivable – Click Here To RegisterTeam Member - International Payments - Click Here To Register We request you to complete your registration by selecting the appropriate link for the position you intend to apply for.Suzlon is an equal opportunity employer,...