Support Team Member

6 days ago

Pune, Maharashtra, India Skoda Auto Volkswagen Full time ₹ 30,00,000 - ₹ 60,00,000 per year

Position Name: Team Member, Procurement Service Centre Mandarin Language

Department: Procurement Central Functions (BZ)

Qualification Chinese Language with SKILL level of HSK 5 or Graduate in Chinese Language

Location: Chakan, Pune

Reporting to: Head – Procurement Central Functions

Purpose of the Position:

About the role: Voice and Email Support for Procurement Systems

Summary : In this role, the team member needs to handle inbound calls / emails from customers (buyers & suppliers) and answer questions or address any concerns they might have in English & Chinese Language. Initial training about the systems will be given to the candidate after joining.

Skills Required:

  • Language Skill: Speak , read , write : Chinese & English
  • Knowledge of MS Office
  • Communication , Assertiveness skills
  • Honesty & Integrity

Authority:

  • Give proper solutions on calls and emails on daily basis as per the assigned target
  • Data entry of the received calls and emails
  • Closing the tickets on daily basis after getting resolution from the technical team.
  • Completing the assigned Trainings and implementing them for the given topics.
  • Effectively handling escalation form Buyers / Suppliers / Team members and ensuring the quality checks for the given solution.

Key Responsibilities & Tasks:

  • Target for Properly Closing assigned E-mails + Calls
  • Reachability – availability for responding to the calls
  • Resolution Turnaround Time for the tickets
  • Learning and Sharing knowledge for the given topics and prepare documentation of updates on timely basis.
  • Assigned emails should be processed on daily basis without pendency
  • Effectively Handling escalation from Buyers / Suppliers , ensuring quality checks
  • Bring New Realistic / Innovative ideas (or KPI improvement measures ,Customer orientation etc.

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