Sales Experience Manager

1 week ago

Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 3,50,000 - ₹ 6,50,000
Customer Service Representative

As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

  • Develop strong relationships with customers by providing personalized support and ensuring a seamless shopping experience.
  • Listen attentively to customers' needs and preferences, offering clear explanations and recommendations to meet their expectations.
  • Effectively display products and create an engaging store atmosphere that encourages customers to explore and engage with our offerings.
  • Highlight the features and benefits of our products, educating customers on the value they can provide.
  • Discuss our services and products in detail, providing pricing breakdowns and product information to help customers make informed decisions.
  • Demonstrate product usage and operation, empowering customers to get the most out of our products.
  • Offer tailored recommendations based on customers' style and budget, providing a unique and personalized shopping experience.
  • Assist customers with wrapping and bagging their purchases, ensuring a smooth and efficient checkout process.
  • Collect customer details and create customer codes, facilitating effective communication and follow-up.
  • Provide accurate pricing data and product weights to cashiers, ensuring seamless payment processing.
  • Maintain high standards of customer satisfaction by taking ownership of assigned counters and reporting daily activities and performance to Store Managers.
Requirements:
  • Degree/Diploma or equivalent in any stream
  • Knowledge of customer service principles and processes
  • Knowledge of sales principles
  • Relevant product knowledge
  • Experience in retail, customer service, or sales environments
Essential Skills and Competencies:
  • Good communication skills in English
  • Customer service orientation
  • Patience
  • Adaptability
  • Stress tolerance
  • High energy level
  • Integrity

By joining our team, you will have the opportunity to develop your skills and expertise while making a meaningful contribution to our customers' lives.

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