Customer Experience Specialist

2 weeks ago

Jamnagar, Gujarat, India beBeeCustomerExperience Full time ₹ 60,00,000 - ₹ 1,07,50,000

Job Description:

We are looking for a highly motivated Customer Experience Specialist to join our team. In this role, you will be responsible for ensuring seamless execution of orders and providing timely updates to customers.

Key Responsibilities:

  • Act as the primary point of contact for customers post-sale
  • Understand customer-specific requirements and ensure accurate internal communication
  • Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly

Benefits:

In this role, you will have the opportunity to work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables. You will also be responsible for championing customer satisfaction by anticipating needs and providing proactive support.

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Proven experience in customer-facing roles, preferably in a similar industry
  • Excellent communication and problem-solving skills

What We Offer:

We offer a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off. Our company is committed to creating a positive work environment that fosters growth and development.

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