
Fintech Customer Experience Ambassador
4 days ago
We are seeking a highly skilled individual to provide exceptional customer service experience.
Key Responsibilities:
- Assist clients with their queries in a timely and efficient manner
- Provide proactive, empathetic, and knowledgeable support to ensure client satisfaction
- Stay up-to-date with market conditions to deliver informed responses to client inquiries
- Manage and follow up on client inquiries and complaints in a diligent and effective manner
- Analyze customer feedback and suggest suitable solutions to enhance the client experience
- Ensure smooth frontline operations and flag any discrepancies or situational risks to management
- Identify opportunities for improvement and implement changes to enhance team performance and work efficiency
Requirements:
- Excellent communication skills and a passion for delivering exceptional customer service
- Strong analytical and problem-solving skills to effectively manage client inquiries and complaints
- Ability to stay organized and manage multiple tasks in a fast-paced environment
- Proficiency in fintech/crypto trading platforms and a willingness to learn and adapt
Benefits:
- Opportunity to develop knowledge and skills in fintech/crypto trading firms
- Chance to be part of a dynamic and motivated team
- Competitive salary and benefits package
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