Fintech Customer Experience Ambassador

4 days ago


Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Service Specialist Job Description

We are seeking a highly skilled individual to provide exceptional customer service experience.

Key Responsibilities:

  • Assist clients with their queries in a timely and efficient manner
  • Provide proactive, empathetic, and knowledgeable support to ensure client satisfaction
  • Stay up-to-date with market conditions to deliver informed responses to client inquiries
  • Manage and follow up on client inquiries and complaints in a diligent and effective manner
  • Analyze customer feedback and suggest suitable solutions to enhance the client experience
  • Ensure smooth frontline operations and flag any discrepancies or situational risks to management
  • Identify opportunities for improvement and implement changes to enhance team performance and work efficiency

Requirements:

  • Excellent communication skills and a passion for delivering exceptional customer service
  • Strong analytical and problem-solving skills to effectively manage client inquiries and complaints
  • Ability to stay organized and manage multiple tasks in a fast-paced environment
  • Proficiency in fintech/crypto trading platforms and a willingness to learn and adapt

Benefits:

  • Opportunity to develop knowledge and skills in fintech/crypto trading firms
  • Chance to be part of a dynamic and motivated team
  • Competitive salary and benefits package


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