Lead Customer Experience Specialist

5 days ago


Jamnagar, Gujarat, India beBeeCustomerExperience Full time ₹ 12,00,000 - ₹ 15,00,000

As a key player in our customer success team, you will be responsible for driving exceptional experiences.

About the Role

Our mission is to deliver top-notch support and ensure that our customers enjoy a smooth and positive journey with our products and services.

Key Responsibilities:
  • Deliver superior service by responding to customer queries in a timely and efficient manner.
  • Act as a customer champion by understanding their needs and guiding them through specific features that make a difference.
  • Drive problem-solving by analyzing and reporting product issues, and stepping into the customer's shoes to resolve their concerns.
  • Keep our knowledge base up-to-date by regularly updating internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and innovate by sharing feature requests and clever workarounds with the team to keep our product evolving.
  • Stay ahead of the curve by informing customers about the latest features and functionalities as soon as they're available.
  • Ensure resolution by following up with customers to make sure everything's running smoothly on their end.
  • Amplify the customer voice by collecting feedback directly from customers and sharing it with our Product, Sales, and Marketing teams to drive innovation and improvement.

Requirements:

  • Bring your experience: At least 2 years in a customer-facing role, or fresher with outstanding communication skills.
  • Versatile support: Ready to tackle calls, chats, and emails, so flexibility is key.
  • Customer-centric approach: We're all about our customers - you should be too.
  • Tech-savvy: Familiar with help desk software and remote support tools, even better if you know your way around CRM systems.
  • Communication pro: Strong communication and problem-solving skills are a must. Fluency in English and Hindi is required.
  • Juggle like a pro: Multitasking in our fast-paced environment, adapting quickly to whatever comes your way.


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