
Customer Experience Manager
20 hours ago
This position is focused on delivering exceptional customer experiences through effective communication, issue resolution, and proactive support.
- Manage client interactions across various channels, ensuring timely responses and resolutions.
- Maintain strong relationships with clients by providing regular updates and addressing concerns promptly.
- Collaborate with internal teams to ensure seamless operations, including coordination with dispatch, visibility, and other key groups.
- Support the setup and management of customer accounts, documentation, and order processing.
- Address escalated issues and maintain open communication with customers to resolve their concerns.
- Assist in the onboarding process for new clients and provide guidance on services offered.
- Record and maintain accurate customer interactions and data within CRM systems.
- Gather customer feedback and share insights with management to enhance overall customer experience.
- Bachelor's degree (preferably in Business, Logistics, or a related field).
- 2-3 years of experience in customer service, client relations, or logistics support.
- Strong verbal and written communication skills in English.
- Ability to analyze problems and find solutions with a customer-centric approach.
- Good knowledge of transportation and logistics industry preferred.
- Capacity to multitask and work under pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
The ideal candidate will possess excellent communication and problem-solving skills, with a focus on delivering high-quality customer experiences.
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