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Customer Experience Specialist

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Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

Delivering exceptional customer experiences requires a unique blend of skills and qualities.

About the Role:

We are seeking a highly skilled Customer Service Representative to play a pivotal role in ensuring customer satisfaction from initial contact to resolution.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
  • Efficiently manage and resolve issues related to lost packages, damaged products, and incorrect orders.
  • Process and manage customer orders on our e-commerce platform, handling returns, exchanges, and refunds with accuracy and attention to detail.
  • Serve as the primary point of contact for shipping vendors, collaborating to track down and resolve delivery issues efficiently.
  • Proactively identify potential issues, ensuring a seamless and hassle-free customer experience.
  • Maintain clear, concise, and empathetic communication with customers at all times.
  • Accurately document all customer interactions and resolutions.
Requirements:

To be successful in this role, you will need:

  • Bachelor's degree
  • Proven experience (1-2 years) in an ecommerce operations role
  • Exceptional attention to detail and accuracy
  • Strong organizational and time-management skills
  • Ability to work independently and collaboratively as part of a team
  • Fluent written and spoken English communication skills

Benefits:

This is an excellent opportunity to develop your skills and contribute to a dynamic team environment. As a valued member of our organization, you can expect:

  • Professional growth and development opportunities
  • A supportive and collaborative work environment
  • The chance to make a real impact on customer satisfaction